Storage Plumstead Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Plumstead provides removals, storage, packing, and related services in the United Kingdom. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company who requests or receives services from Storage Plumstead.
We, us, and our mean Storage Plumstead, providing removals, storage, and associated services.
Services means any removal, storage, packing, handling, transport, loading, unloading, or associated services we provide.
Goods means the items and belongings which are the subject of the Services.
Contract means the agreement between you and us for the provision of Services, comprising these Terms and Conditions and any written quotation or booking confirmation.
2. Scope of Services
We provide household and commercial removals, storage, packing, and associated services within the United Kingdom. The precise scope of the Services will be as described in our quotation or booking confirmation. Any additional works requested on the day of service are subject to agreement and may incur additional charges.
3. Quotations and Pricing
All quotations are provided on the basis of the information you supply. It is your responsibility to ensure that all details, including access conditions, volume of goods, and any special requirements, are accurate and complete.
Unless expressly stated otherwise, quotations are exclusive of parking charges, congestion charges, tolls, ferry costs, customs fees, and any other third party charges arising in connection with the Services. Such charges may be added to your final invoice.
We reserve the right to amend any quotation if:
1. The work is not carried out within three months of the quotation date.
2. You request additional services or variations to the agreed work.
3. We encounter circumstances not reasonably known at the time of quotation, including but not limited to restricted access, additional flights of stairs, waiting times, or increased volume of goods.
4. Our costs increase due to changes in law, regulation, taxation, fuel, labour, or other factors beyond our reasonable control.
4. Booking Process
A booking is made when you accept our quotation or otherwise instruct us to proceed and we confirm acceptance of your booking. Bookings may be made in writing or by other accepted means of communication as notified by us from time to time.
We may request further information or clarification before confirming your booking. We are not obliged to accept any booking and may decline without giving a reason, for example where access is unsafe, goods are prohibited, or payment terms are not met.
Your booking confirmation will set out the date of service, estimated time, and scope of work. It is your responsibility to check the booking confirmation and notify us promptly of any discrepancies.
5. Customer Obligations
You agree to:
1. Provide accurate information regarding the goods, access, parking, property layout, and any special requirements.
2. Ensure suitable access to the property and adequate parking arrangements for our vehicles for the duration of the Services. Any permits or parking permissions are your responsibility unless otherwise agreed in writing.
3. Arrange for the presence of an authorised person at the collection and delivery addresses to direct our team and sign relevant documentation.
4. Properly prepare and secure all goods for removal or storage, unless packing services are included in the Contract.
5. Comply with all applicable laws and regulations relating to the goods and the property, including waste regulations.
6. Payments and Charges
Payment terms will be stated on your quotation or invoice. Unless agreed otherwise in writing, payment for residential services is due in full no later than the day before the scheduled service date. For commercial or ongoing storage arrangements, alternative payment terms may be specified.
We accept the payment methods stated in our quotation or as otherwise notified to you. All payments must be made in the currency specified by us. Time for payment is of the essence.
If payment is not received by the due date, we reserve the right to:
1. Suspend or cancel the Services.
2. Charge interest on overdue sums at the statutory rate applicable in the United Kingdom.
3. Retain possession of the goods in our custody under a general lien until payment is made in full.
You are responsible for any bank charges or transaction fees associated with your payment. All prices are subject to any applicable taxes or duties imposed by law, which you shall be liable to pay.
7. Cancellations and Amendments
You may cancel or amend your booking by providing written notice to us. The following cancellation charges may apply unless otherwise specified in your quotation or booking confirmation:
1. Cancellation more than 7 days before the service date: no cancellation fee, although any reasonable administrative or non-refundable third party costs may be charged.
2. Cancellation between 3 and 7 days before the service date: up to 50 percent of the quoted price may be charged.
3. Cancellation less than 3 days before the service date or on the service date: up to 100 percent of the quoted price may be charged.
If you wish to change the service date, time, or scope of work, we will try to accommodate your request but cannot guarantee availability. Changes may result in revised pricing and additional charges. We reserve the right to treat substantial changes as a cancellation and new booking.
We may cancel or postpone the Services due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accident, road closures, or safety concerns. In such cases we will endeavour to rebook your service as soon as reasonably practicable. Our liability shall be limited in accordance with these Terms and Conditions.
8. Storage Terms
Where storage forms part of the Services, the following additional terms apply:
1. Storage charges are calculated in accordance with our current tariff and billed in advance according to the agreed billing cycle.
2. You must keep your contact and billing details up to date at all times.
3. Access to stored goods is by prior arrangement and may be subject to access fees, notice periods, and identification requirements.
4. We may move your goods between storage units or locations as necessary, provided that this does not materially affect the security or condition of your goods.
5. If storage charges are not paid on time, we may exercise a lien over the stored goods and, after giving any notice required by law, may sell or dispose of the goods to recover outstanding sums and reasonable costs.
9. Excluded and Restricted Items
You must not request us to move or store, and we may refuse to handle, any of the following without prior written agreement:
1. Hazardous, flammable, explosive, or illegal items.
2. Perishable goods or items requiring controlled environments.
3. Livestock, pets, or other animals.
4. Cash, securities, precious stones, or high value items beyond our standard liability limits unless specifically declared and agreed.
5. Waste, contaminated materials, or items prohibited under applicable regulations.
If such items are moved or stored without our knowledge or consent, we may arrange for their removal, disposal, or return at your cost and without liability to you, subject to any mandatory provisions of law.
10. Waste and Environmental Regulations
We are committed to complying with applicable waste and environmental regulations in the United Kingdom. Where our Services involve the removal or disposal of unwanted items, you confirm that you have the right to dispose of such items and that they do not include hazardous or prohibited waste.
All waste handling and disposal will be carried out in accordance with relevant legislation and codes of practice. We reserve the right to refuse removal of any item that appears to breach waste regulations, presents a health and safety risk, or is otherwise unsuitable for handling.
You are responsible for any fines, penalties, or costs arising from the presence of unlawful or incorrectly described waste among the goods, except where caused by our negligence or breach of statutory duty.
11. Our Liability
We will exercise reasonable skill and care in providing the Services. Our liability for loss of or damage to goods and property is subject to the limitations set out in this clause and in any applicable statutory protections.
We are not liable for:
1. Loss or damage arising from your failure to adequately pack or protect goods where packing services are not provided by us.
2. Loss or damage resulting from inherent defect, natural deterioration, or pre-existing damage to the goods.
3. Loss of data, digital content, or consequential loss including loss of profit, revenue, or opportunity.
4. Loss or damage arising from your failure to comply with these Terms and Conditions.
Our total liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, shall not exceed the lower of the replacement value of the goods or any specific limit stated in the quotation or insurance documentation, unless otherwise required by law.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
12. Insurance
You are responsible for arranging adequate insurance for your goods during removal and storage. We may offer or arrange insurance cover for an additional charge, subject to the terms and conditions of the relevant policy. Where such cover is arranged, the policy wording will take precedence in relation to any claim.
If you choose not to purchase additional insurance, our liability remains limited as set out in these Terms and Conditions. You acknowledge that standard liability limits may not reflect the full value of your goods.
13. Claims and Complaints
Any visible loss or damage must be reported to our team as soon as reasonably practicable and noted on any delivery documentation where possible. You must notify us in writing of any claim or complaint within a reasonable time, allowing us to investigate and respond.
We may request evidence of loss or damage, including photographs, inventories, or receipts. You must retain damaged items and packaging for inspection. Our handling of complaints does not constitute an admission of liability.
14. Access, Safety, and Property Damage
You must ensure that the premises are safe and suitable for our staff and vehicles. We may refuse to proceed with the Services or part of them if we reasonably consider that doing so would be unsafe or likely to cause significant damage.
We are not liable for damage to driveways, access roads, underground services, or other property where caused by the reasonable and necessary use of vehicles and equipment, unless due to our negligence.
You are responsible for protecting flooring, walls, and fixtures where reasonable, particularly in newly decorated or refurbished properties. We will take reasonable care but cannot guarantee that damage will not occur in tight or difficult access areas.
15. Force Majeure
We are not liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, acts of God, war, terrorism, industrial disputes, power failures, or government restrictions.
Where a force majeure event occurs, we will use reasonable endeavours to resume the Services as soon as practicable. If the event continues for an extended period, either party may terminate the affected part of the Services on reasonable written notice, subject to payment for work already performed and costs incurred.
16. Data Protection and Privacy
We will process any personal data you provide in accordance with applicable data protection legislation in the United Kingdom. Personal data is collected and used for the purposes of administering bookings, providing Services, processing payments, and complying with legal obligations.
We will take reasonable steps to keep personal data secure and will not sell or misuse your details. We may share information with insurers, payment processors, and other service providers where necessary to perform the Contract or comply with the law.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory consumer protection rights that apply in your jurisdiction.
18. General Provisions
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. No failure or delay by us in exercising any right or remedy shall constitute a waiver of that right or remedy.
You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract any of our rights or obligations where necessary to deliver the Services, provided that this does not reduce your statutory rights.
These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions or understandings.
By confirming a booking with Storage Plumstead, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
